Note that we receive quite a number of orders each day. Taking into account the processing time as well as the time/date you place your order, please allow up to 2 weeks for your order to ship, although most smaller orders are usually shipped out earlier. We do appreciate some customers have a tight deadline to receive their order/s so we do offer a free upgrade to our quick ship program. A variety of factors such as the material, stain, quantity, and items selected can influence the shipping process. We can actually ship some products in as little as 1 day from date of receipt for no additional charge!
To take advantage of the quick ship program please select the quick ship option during checkout for your order. We then require you to explain your timelines for the order in the special instructions field on the checkout page. We will review your order during normal business hours and contact you to review your needs. This will allow us to accommodate your shipping needs to the best of our capacities. In certain locations your delivery date may require expedited shipping charges even if we ship your order out with the quick ship program. Keep in mind that pre-authorized additional charges may be incurred in this case. All of the options will be reviewed with you when we contact you. If for any reason we cannot fulfill your quick ship order after reviewing your needs you will be able to cancel your order for a full refund.
Free Shipping applies only to the 48 contiguous states in the United States and APO addresses. Shipments to Alaska, Hawaii, island locations such as Martha's Vineyard that require a ferry to reach, and international shipments will most likely be subject to additional shipping. International shipment will most likely also incur duties and taxes.
Wine Cellar Innovations uses several shipping methods to ensure that your racking and other purchases arrive to you when you need it, and free from damage. We tie up with several shipping carriers depending on your order size and where we are shipping your order to. Here are just some of the carriers we've been using over the years. The list is not exclusive: Fed Ex, UPS, Roadway Express, Overnite Transportation, Dawes Transportation, ABF, Team Worldwide, & Yellow. You will receive an email confirmation from us once your order has shipped from our facility advising you of the carrier and the tracking information, so you can plan for your delivery accordingly.
For larger orders or custom wine cellars, please scroll through the following additional information:
Maximum Protection of Your Order
Our custom cellars are boxed in corrugated with corner protectors, then stacked and shrink wrapped onto skids. The skids contain plywood aprons around the perimeter as shown to minimize damage from fork lifts while being moved around shipping terminals and on/off the trucks. The vast majority of custom cellars ship via common carrier.
This means that shipping is done by a 53' foot semi-trailer that will arrive at your residence. Upon arrival, the driver will open the back of the truck and step aside for the assigned party on your end to unload it. If the basic service does not fit your needs we also have a host of additional services listed below that you can choose from for an additional cost.
The customer is contacted only when the product is completed and ready for pick-up. The customer will then contact their design consultant with the date they will be arriving for pick up. For your convenience, our pick up date and times are Monday - Thursday 8:00 AM - 12:30 PM and 2:00 PM - 5:00 PM. Please be advised that the afternoon pickup may be at the same time as large carriers are being loaded and delays in loading your product may occur. If the product needs to be loaded on a skid, please contact us prior to your pick-up date.
Third party shipping
Means the customer has their own shipping company and is going to arrange for delivery of the product to their final destination at their expense. Wine Cellar Innovations will need a completely filled out Bill of Lading at least 24 hours prior to the scheduled pick up date of the product. Product will be loaded on skids and customer will be charged a skid fee by Wine Cellar Innovations for each skid required to package your order. Client will be notified when their order is complete and ready for pick up. Pick up date and times are Monday-Thursday 8:00 AM - 12:30 PM and 2:00 PM - 5:00 PM.
Inside Delivery and lift gate service
Means that the carrier will remove the product off of their truck and deliver it into your garage or the first room that is past the threshold of your residence or place of business. Lift gate service is required for them to take the product off the truck due to the length and weight of our product.
Needs to be marked if you live in one as there are only a limited number of specialty carriers who are willing to make deliveries to these communities due to the extra work involved in clearing a time for delivery and getting the clearance with security.
This is required if it is not feasible for a 53' long semi trailer to make a delivery and park in front of your home or in your driveway.
Two man delivery service
In utilizing this method, Wine Cellar Innovations first reviews if we are shipping product/s in excess of 70 pounds per box or if you have requested delivery of your product inside your home to a location other than the first room past the threshold of your residence or place of business.
Turn Key Quote
A Turn Key quote will be required if delivery is to be made to the following
- High rise
- If you live in a residential area where trucking companies must use an elevator
- If the customer wants delivery past the threshold inside the residence.
- If the drop off location is not directly off of the driveway or if the driveway is inaccessible.