Cellar â€œLightingâ€ includes IC Can Ceiling lights, Halogen Recessed lights, LED lights and Fluorescent Slimlites.
Upon receipt of your lighting you will have up to 3 weeks to review the shipment and inventory all of the parts. If you note any missing parts you can contact your design consultant and request a free replacement. If you contact us after 3 weeks, but before the end of the 4 weeks from delivery of your lights, you will be charged 15% of the cost of that replacement part. If you contact us after 4 weeks, but before 6 weeks you will be charged 25% of the cost of that replacement part. Any requests after 6 weeks and you will be charged the full amount for the replacement item.
If, upon installation of the lights, they are not working properly, you must check all connections, polarities, and outlets, prior to requesting a replacement. If the issue is with LED lights, then you must exhaust all suggestions on the LED Installation Trouble Shooting Guide, prior to requesting a replacement. You can contact your design consultant and request a free replacement.
Upon receipt of your lighting you will have 6 weeks to review the shipment and inventory all of the parts. If you note any missing parts you can contact your design consultant and request a free replacement. If you contact us after 6 weeks you will be charged 50% of the cost of that replacement part. Any requests submitted after 12 weeks you will be charged the full amount for the replacement item. If you need to return your lighting for any reason other than missing on dysfunctional parts, you may do so within 30 days upon receipt of the order. You can return the lights and corresponding parts, in a like new condition, for a 15% restocking fee and the original shipping charges out, plus the return shipping charges. The products must be returned in the original shipping container they were sent out in. Any damaged parts that are not caused due to shipping damages will be deducted from your refund as well, whether the damage was caused by you or the person installing the lighting on your behalf. If there is shipping damage due to insufficient packaging that was provided by you, that amount will be deducted as well. All items must be returned in the original packaging with all parts intact. You must call your design consultant and request an RMA (Return Merchandise Authorization) number before returning your unit.
Free Design Services
Transforming that empty room, unused pantry, or even that awkward corner under the stairs into a proper wine cellar or wine room is now just a click away.
Follow these easy steps: click design request, & share your room dimensions with us, along with some other valuable information pertaining to your wine storage needs. We will then proceed to provide you with a wine storage plan layout free of charge! Creating amazing wine storage areas is something we love to do.
Your future wine cellar will be brought to life with the use of either our modular wine rack kits, our custom products, or even a combination of both. We can design by budget, bottle capacity, or any other criteria.