Wine Cellar Innovations Blog

ArchivesJanuary 16, 2020 - Wine Cellar Innovations Blog

Client Praises Easy Product Assembly & WCI Responsiveness

January 16th, 2020

The combination of quality products and excellent customer service is not easy to achieve. That’s probably the foremost goal of most businesses. Without a doubt, that’s also our goal here at WCI. We work tirelessly to improve our wine cellar products to accommodate any and all bottle storage needs. But in addition, we also do our very best to ensure the responsiveness of our customer service. Our client Curtis reaffirms us that we are certainly fulfilling these goals. He sent us this wonderful photo of himself proudly showcasing his completed wine cellar:

Proud client showcases his wine cellar
Curtis purchased racking units from our Vintner Series. The racks were delivered to his home in record time. Per his testimonial, he was able to receive the contents in satisfactory condition. Some minor items were missing but these were also quickly provided to him by our team. Essentially, the client’s experience with WCI’s services can be summed up as a great one. That is something that we are truly grateful for.

Now let’s move on to the actual racking products utilized in our client’s wine cellar project. As earlier mentioned, he sent for wine racks from our Vintner Series kits. He went through the assembly and installation process quite smoothly. Vintner is our most popular wine rack kit, with excellent ratings. It scores a solid four out of five stars when it comes to product assembly. A lot of clients choose Vintner for its flexible configurations, extensive style selection, and reasonable price point. That’s why it’s considered as the “next best thing to custom wine racks.”

The ability to customize several elements of Vintner racking units is indeed a remarkable feature of the kits. You can select different height configurations in order to match your cellar’s ceiling height. You can also choose from a range of wood, stain and finish options. In client’s case, he went for Premium Redwood for the wood option and a beautiful Graywash Stain. Graywash is one of our newest stain offerings and can give your racks a bit of that modern feel. Curtis’ wine cellar boasts of a 773 bottle storage capacity and we can see how he’s really loving it. ^_^

“Everything is working great. the shipping worked out ok, and while the boxes were sometimes beat up, the contents were intact. Assembly was pretty easy too. Your responsiveness in resending the correct material quickly when I had some problems was great. That was very helpful.”

~ Curtis W. ~