Wine Cellar Innovations Blog

ArchivesNovember 22, 2018 - Wine Cellar Innovations Blog

Client Lauds “Invaluable” Customer Service For Large Wine Cellar

November 22nd, 2018

An eight-month wine cellar construction journey finally came to an end for our client Douglas. The whole process was done remotely. Naturally, anxieties set in at first as this was a fairly big project. But the client chose to put his faith in WCI’s customer services, particularly with our sales consultant, Jennifer. Douglas’ WCI experience turned out to be an inspiring one, thanks to our professional wine cellar consultant services. We are both very happy and humbled by his high praise for our services and products.

Beautifully designed wine cellar

Below are some shots of the completed wine cellar. It is absolutely stunning and everything that the client had envisioned. This was the result of the meeting of the minds between the client and our design consultant. Thanks to the trust that was given to us, we were able to once again, provide 100% customer satisfaction. ^_^

Stained wine racks

Open Diamond Bins and Displays

“We recently completed installation of my wine cellar in 2018. The whole process from start to finish persisted for upwards of eight months, from concept to design, to modification, to room preparation and finally to installation. Although the process seemed tedious at times, through it all my sales consultant, Jennifer Brennan, was fabulous. It seems to me your company business model is a bit unusual, providing expensive custom designed wine cellars remotely by mail order. Without personal direct involvement with the design, procurement and installation groups, a client can easily develop a feeling of uneasiness, especially with a large project such as mine. My only point of contact with anyone in your firm, especially during the design portion of the project, was my sales consultant. Jennifer was invaluable helping me clarify the design. Having never undertaken any project such as this, Jennifer provided much appreciated (and needed) guidance in how to prepare the room and select the appropriate HVAC system. She was extremely helpful to me in perfecting and modifying my cellar design and then working with your internal designers to get the desired modifications incorporated properly to my satisfaction. I really felt like she was my advocate inside your company to get things done. Above all, Jennifer has a delightful personality, a cheery disposition and an unfailing can-do attitude. In short, Jennifer Brennan was a delight to work with on this large (for me) project. I believe she is a valuable resource to your company. I hope she is recognized for her contributions and tireless dedication. Thank you.”

~Douglas F.~