Wine Cellar Innovations uses various shipping methods to ensure that your racking and other purchases arrive to you when you need it, and free from damage. We utlize several different shipping carriers depending on your order size and where we are shipping your order to. Some of the carriers we choose to use are as follows, but not limited : Fed Ex, UPS, Roadway Express, Overnite Transportation, Dawes Transportation, ABF, Team Worldwide, & Yellow. You will recieve an email confirmation from us once your order has shippied from our facility advising you of the carrier and the tracking information, so you can plan for your delivery accordingly.
The following is for reference of larger orders or custom wine cellars:
Maximum Protection of Your Order
Our custom cellars are boxed in corrugated with corner protectors, then stacked and shrink wrapped onto skids. The skids contain plywood aprons around the perimeter as shown to minimize damage from fork lifts while being moved around shipping terminals and on/off the trucks. The vast majority of custom cellars ship via common carrier.
Means we ship via a 53' foot semi-trailer that will arrive at your residence and the driver will open the back of the truck and step aside for the assigned party on your end to unload it. If the basic service does not fit your needs we also have a host of additional services listed below that you can choose from for an additional cost.
Means that the client will be contacted when their product is completed. Customer will then contact their design consultant with the date they will be arriving for pick up. Pick up date and times are Monday - Thursday 8:00 AM - 12:30 PM and 2:00 PM - 5:00 PM. Please be advised that the afternoon pickup may be at the same time as large carriers are being loaded and delays in loading your product may occur. We will need to be notified if the product will be loaded on a skid.
Third party shipping
Means the customer has their own shipping company and is going to arrange for delivery of the product to their final destination at their expense. Wine Cellar Innovations will need a completely filled out Bill of Lading at least 24 hours prior to the scheduled pick up date of the product. Product will be loaded on skids and customer will be charged a skid fee by Wine Cellar Innovations for each skid required to package your order. Client will be notified when their order is complete and ready for pick up. Pick up date and times are Monday-Thursday 8:00 AM - 12:30 PM and 2:00 PM - 5:00 PM.
Inside Delivery and lift gate service
Means that the carrier will remove the product off of their truck and deliver it into your garage or the first room that is past the threshold of your residence or place of business. Lift gate service is required for them to take the product off the truck due to the length and weight of our product.
Needs to be marked if you live in one as there are only a limited number of specialty carriers who are willing to make deliveries to these communities due to the extra work involved in clearing a time for delivery and getting the clearance with security.
Is required if a 53' long semi trailer will not be able to make a delivery to park in front of your home or in your driveway at the time of delivery.
Two man delivery service
Will be checked by Wine Cellar Innovations if we are shipping product this in excess of 70 pounds per box or if you have requested delivery of your product inside your home to a location other than the first room pass the threshold of your residence or place of business.
Turn Key Quote
A Turn Key quote will be required if delivery is to be made to the following :
Any residential area where trucking companies must use asn elevator
If the customer wants delivery past the threshold & inside the residence
If the drop off location is not directly off of the driveway or if the driveway is inaccessible.
Return & Cancellation Policy For Wine Cellar Doors & Windows
Classical Collection Doors, sidelights, windows, transoms, iron gates and iron grilles are custom manufactured per customer for their specific usage. As a result of the custom nature of the products, these items cannot be placed back into inventory to be used for another customer. Therefore, there is no return of custom Classical Collection Doors, sidelights, windows, transoms, iron gates or iron grilles for any reason. Once the Purchase Agreement is signed your order will be placed into production. If your Classical Collection Doors, sidelights, windows, transoms, iron gates or iron grilles need to be modified after the agreement is signed you will be charged a redesign fee plus the cost of any materials that have been cut or fabricated, that cannot be re-used. If you would like to cancel your Classical Collection Doors, sidelights, windows, transoms, iron gates or iron grilles before they are shipped you will be refunded only the amount after the design fee and any material that has been cut for your Classical Collection Doors, sidelights, windows, transoms, iron gates or iron grilles have been subtracted from your original payment. In the event that the amount of material that has been cut/fabricated exceeds the deposit on hand the Purchaser agrees to pay Wine Cellar Innovations the remainder due to cover the costs of said material. Purchaser will have the option to have the finished materials they are being charged for shipped to the address of their choice at their expense or simply request Wine Cellar Innovations discard the material for no additional charge to Purchaser.
Website Color Disclaimer
The wood swatches and photography that are represented on this website have been provided to give you a visual representation of the wood and stain options available through our organization. However, due to variations in individual user's monitor settings, calibrations, color printing settings, and lighting sources, we cannot guarantee that your wine cellar will be an exact match to the colors represented on this site. We would also like to explain that in certain wood species, the color changes as it ages over time. For example, most cuts of redwood gain a richer color as it ages. Coloring also varies throughout any given cut of wood grade, providing a broad range of shading and color density. We would like to also point out that there will be a variation that one can expect from a single sample of material, compared to the thousands of varying pieces that will be utilized in the final construction of your wine cellar racking or product. If you would like assistance with color matching for interior design purposes, you may request a free Material Spectrum Chart that is professionally printed to accurately represent the wood choices that you have selected. Please call and speak to a wine cellar consultant to discuss any questions or concerns that you may have, or to request a Material Spectrum Chart.
Standard & Classic Wine Cellar Doors and Windows
Wine Cellar Innovations warrants the Classic Collection wood series doors to be free from defects due to workmanship or material under normal use and service, for ten (10) years from the initial ship date for residential applications and two (2) years from the initial ship date for commercial applications.Limited One Year Insulated Glass Warranty
Wine Cellar Innovations warrants that the standard clear and insulated tempered glass units will not, for a period of one (1) year after the ship date, develop material obstruction of vision between the interior glass surfaces caused by failure of the hermetic seal. This warranty shall not apply to units with broken glass or to glass units installed by others. Liability under this warranty shall be limited to shipping a replacement glass unit.Characteristics Excluded From These Warranties
The following are not defects in workmanship or material and are not covered by this written warranty:
- Damage caused by attempts other than Wine Cellar Innovations to repair the door.
- Natural variations in the color or texture of the door.
- This warranty applies to doors properly sealed and finished on all six sides and hung in a location protected from exposure to direct sun or rain under normal conditions.
- For doors 3' x 7' or smaller; warp not exceeding 1/4" in the plane of the door itself. For doors larger than 3' x 7'; warp not exceeding 3/8" in the plane of the door itself.
- Defects caused by (a) warp or bow of the frame or jamb in which the door is hung; (b) improper hanging of the door; or (c) improper installation such that the door does not swing freely.
- Damage caused by improper handling or on-site storage.
- Panel misalignment or shrinkage is not considered a defect.
- The performance or appearance of finishes applied is not covered.
Limitations and Exclusions
This warranty sets forth Wine Cellar Innovations maximum liability for its products. This warranty does not cover products that are not Wine Cellar Innovations doors, accidents including accidental door glass breakage, Acts of God, and products subjected to conditions outside their design limitations.
Should a Classic Collection series wood door fail to conform to this Limited Warranty, Wine Cellar Innovations will, at its option, either repair the door, ship a replacement door to the distributor or person making the warranty claim in the same condition of fitting or finishing as the door was originally sold by Wine Cellar Innovations to the distributor or person, or refund the original purchase price paid to Wine Cellar Innovations for the door. In no event shall Wine Cellar Innovations pay for the cost of labor, installation or finishing of the replacement or original door or for any other cost relating to the replacement of the door. All visible defects or mistakes in shipment must be reported to Wine Cellar Innovations by the end user before the product is trimmed or installed, otherwise the product shall be deemed correct and/or acceptable.