These products are custom built based on your design requirements.
- Match the wood, stain, and finish of your racking:
Standard Racking Warranty
Wine Cellar Innovations warrants its wine racking to be free from defects due to workmanship or material under normal use and service, for five (5) years from the initial ship date. If the product is defective due to workmanship or materials, Wine Cellar Innovations will, at its option, repair or replace the product free of charge. Any mechanical components utilized in the wine cellar, such as hinges or magnetic catches will have a one (1) year warranty. This warranty sets forth Wine Cellar Innovations maximum liability for its products and is in lieu of all other warranties, including a warranty of merchantability, expressed or implied. This warranty does not cover products that are not Wine Cellar Innovations racking, Acts of God, and products subjected to conditions outside their design limitations.
Optional Lifetime Warranty
Wine Cellar Innovations warrants its wine racking to be free from defects due to workmanship or material under normal use and service, for the lifetime that the owner remains in the residence. To qualify for this optional warranty the product must be installed by a certified factory installer. If the product is defective due to workmanship or materials, Wine Cellar Innovations will, at its option, repair or replace the product free of charge. Any mechanical components utilized in the wine cellar, such as hinges or magnetic catches will have a one (1) year warranty. This warranty sets forth Wine Cellar Innovations maximum liability for its products and is in lieu of all other warranties, including a warranty of merchantability, expressed or implied. This warranty does not cover products that are not Wine Cellar Innovations racking, Acts of God, and products subjected to conditions outside their design limitations.
Wine Cellar Innovations uses various shipping methods to ensure that your racking and other purchases arrive to you when you need it, and free from damage. We utlize several different shipping carriers depending on your order size and where we are shipping your order to. Some of the carriers we choose to use are as follows, but not limited : Fed Ex, UPS, Roadway Express, Overnite Transportation, Dawes Transportation, ABF, Team Worldwide, & Yellow. You will recieve an email confirmation from us once your order has shippied from our facility advising you of the carrier and the tracking information, so you can plan for your delivery accordingly.
The following is for reference of larger orders or custom wine cellars:
Maximum Protection of Your Order
Our custom cellars are boxed in corrugated with corner protectors, then stacked and shrink wrapped onto skids. The skids contain plywood aprons around the perimeter as shown to minimize damage from fork lifts while being moved around shipping terminals and on/off the trucks. The vast majority of custom cellars ship via common carrier.
Means we ship via a 53' foot semi-trailer that will arrive at your residence and the driver will open the back of the truck and step aside for the assigned party on your end to unload it. If the basic service does not fit your needs we also have a host of additional services listed below that you can choose from for an additional cost.
Means that the client will be contacted when their product is completed. Customer will then contact their design consultant with the date they will be arriving for pick up. Pick up date and times are Monday - Thursday 8:00 AM - 12:30 PM and 2:00 PM - 5:00 PM. Please be advised that the afternoon pickup may be at the same time as large carriers are being loaded and delays in loading your product may occur. We will need to be notified if the product will be loaded on a skid.
Third party shipping
Means the customer has their own shipping company and is going to arrange for delivery of the product to their final destination at their expense. Wine Cellar Innovations will need a completely filled out Bill of Lading at least 24 hours prior to the scheduled pick up date of the product. Product will be loaded on skids and customer will be charged a skid fee by Wine Cellar Innovations for each skid required to package your order. Client will be notified when their order is complete and ready for pick up. Pick up date and times are Monday-Thursday 8:00 AM - 12:30 PM and 2:00 PM - 5:00 PM.
Inside Delivery and lift gate service
Means that the carrier will remove the product off of their truck and deliver it into your garage or the first room that is past the threshold of your residence or place of business. Lift gate service is required for them to take the product off the truck due to the length and weight of our product.
Needs to be marked if you live in one as there are only a limited number of specialty carriers who are willing to make deliveries to these communities due to the extra work involved in clearing a time for delivery and getting the clearance with security.
Is required if a 53' long semi trailer will not be able to make a delivery to park in front of your home or in your driveway at the time of delivery.
Two man delivery service
Will be checked by Wine Cellar Innovations if we are shipping product this in excess of 70 pounds per box or if you have requested delivery of your product inside your home to a location other than the first room pass the threshold of your residence or place of business.
Turn Key Quote
A Turn Key quote will be required if delivery is to be made to the following:
- High rise
- Any residential area where trucking companies must use asn elevator
- If the customer wants delivery past the threshold & inside the residence
- If the drop off location is not directly off of the driveway or if the driveway is inaccessible.
Custom Wine Cellar Return and Cancellation Policy
Custom wine cellars are manufactured per customer to their own specific requirements. As a result of the custom nature of the product, neither individual components nor completed product can be placed back into inventory and used for another customer. Therefore, custom wine cellars are not returnable for any reason. The order will go into production once we receive the required deposit and a copy of the signed Purchase Agreement. If the cellar needs to be modified after the agreement is signed, The Purchaser will be charged a redesign fee of $262.50 plus the cost of any materials that have been cut that cannot be utilized in the redesigned cellar. If The Purchaser would like to cancel the cellar before it is shipped, the Purchaser will be refunded the deposit amount less a design fee and less the cost of any material that has been manufactured/cut. In the event that the amount of material that has been cut exceeds the deposit on hand, The Purchaser agrees to pay Wine Cellar Innovations the remainder due to cover the costs of said material. The Purchaser will have the option to have the finished material shipped to the address of their choice at their expense or simply request Wine Cellar Innovations to discard material at no additional charge to The Purchaser.
If you choose not to have your product shipped to you immediately when it is completed, or if you are interested in picking up your products yourself, then Wine Cellar Innovations will store your product at our warehouse at no additional charge for up to 7 calendar days from the initial date you are informed your product has been completed. On the 8th calendar day your order will start to accumulate storage fees in the amount of $.10 per pound/ per day. Your order will not be release until all payments have been received, including the additional storage charges. If the amount of your storage charges exceeds the payments that Wine Cellar Innovations has received, then product is subject to forfeiture.
Website Color Disclaimer
The wood swatches and photography that are represented on this website have been provided to give you a visual representation of the wood and stain options available through our organization. However, due to variations in individual user's monitor settings, calibrations, color printing settings, and lighting sources, we cannot guarantee that your wine cellar will be an exact match to the colors represented on this site. We would also like to explain that in certain wood species, the color changes as it ages over time. For example, most cuts of redwood gain a richer color as it ages. Coloring also varies throughout any given cut of wood grade, providing a broad range of shading and color density. We would like to also point out that there will be a variation that one can expect from a single sample of material, compared to the thousands of varying pieces that will be utilized in the final construction of your wine cellar racking or product. If you would like assistance with color matching for interior design purposes, you may request a free Material Spectrum Chart that is professionally printed to accurately represent the wood choices that you have selected. Please call and speak to a wine cellar consultant to discuss any questions or concerns that you may have, or to request a Material Spectrum Chart.