With the exception of the Handmade Pewter Grape Knobs and/or any knobs that were stained, Cabinet Hardware can be returned to Wine Cellar Innovations by the customer for any reason, as long as the items have not been assembled/installed and have been returned to Wine Cellar Innovations in a â€œlike newâ€ condition in the original packaging. The items will be subject to a 15% restocking fee and shipping both ways, unless the reason for the return was a processing error on Wine Cellar Innovationsâ€™s part, such as the wrong item was sent, the wrong stain was applied, or the item was damaged or defective upon receipt. The customer may contact Wine Cellar Innovations to initiate the return process. All refunds will be paid by Wine Cellar Innovations to the customer. Wine Cellar Innovations will refund customer in the amount of the total item price minus a 15% restocking fee, if applicable. The customer must acquire a RMA (Return Merchandise Authorization) number from Wine Cellar Innovations in order for the product to be returned. The customer has 10 days to inspect the product for defects or damage. If the product is being exchanged due to damage or incorrect product being sent in error by Wine Cellar Innovations, Wine Cellar Innovations will provide a call tag for return at no charge to the customer. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping. If the customer is willing to wait for the replacement until the product is returned this rule does not apply and the customer will not be charged for shipping. Should customer inadvertently order an incorrect item, they will be responsible for the replacement cost plus shipping. Upon receipt of the return, Wine Cellar Innovations will refund the customer the cost of the incorrect item/s minus the 15% restocking fee and any additional return shipping cost paid by Wine Cellar Innovations.