The multitude of orders we receive as well as the time you place your order greatly affects processing time. Please allow up to 2 weeks for your order to ship, although most smaller orders will ship out sooner than that. We do appreciate some customers have a tight deadline to receive their order so we do offer a free upgrade to our quick ship program. Factors such as material availability, stain, quantity, and items selected we can ship your order in as little as 1 day from date of receipt for no additional charge!
To take advantage of the quick ship program please select the quick ship option during checkout for your order and then please explain the timeline you are under for the order in the special instructions field on the checkout page. We will review your order during normal business hours and contact you to review your needs. In certain locations your delivery date may require expedited shipping charges even if we ship your order out with the quick ship program, which might be an additional charge you would need to authorize. All of the options will be reviewed with you when we contact you. Keep in mind that if for any reason the quick ship order does not push through after we have reviewed your needs, you are entitled to cancel your order and get a full refund.
Free Shipping applies only to the 48 contiguous states in the United States and APO addresses. Shipments to Alaska, Hawaii, island locations such as Martha's Vineyard that require a ferry to reach, and international shipments will most likely be subject to additional shipping. International shipment will most likely also incur duties and taxes.
We use an assortment of shipping methods to ensure that your racking and other purchases arrive to you when you need it, and free from damage. We are actually working with a number of shipping companies and utilize the most suitable ones depending on your order size and where we are shipping your order to. The list is not exclusive, but here are some of the more frequently utilized carriers: Fed Ex, UPS, Roadway Express, Overnite Transportation, Dawes Transportation, ABF, Team Worldwide, & Yellow. You will receive an email confirmation from us once your order has shipped from our facility advising you of the carrier and the tracking information, so you can plan for your delivery accordingly.
The following is for reference of larger orders or custom wine cellars:
Maximum Protection of Your Order
We ensure proper security of custom wine cellar orders by putting them in corrugated containers with corner protectors and then stacked and shrink wrapped onto skids. These skids have plywood aprons around the perimeter as shown to ensure minimal damage from fork lifts while being moved around shipping terminals and on/off the trucks. The vast majority of custom cellars ship via a common shipping carrier.
This shipping option is done via a 53' foot semi-trailer that will arrive at your residence. The driver opens the back of the truck and steps aside for the assigned party on your end to do the unloading. If the basic service does not fit your needs we also have a host of additional services listed below that you can choose from for an additional cost.
This method is quite self-explanatory and we get in touch with the client the moment the order is completed. The client will then contact their design consultant with the date they will be arriving for pick up. Pick up date and times are Monday - Thursday 8:00 AM - 12:30 PM and 2:00 PM - 5:00 PM. Keep in mind that the afternoon pickup may be at the same time as large carriers are being loaded and which may at times result in delays in the loading of your product. In addition, we also need to be notified if the product will be loaded on a skid.
Third party shipping
Means the customer has their own shipping company and is going to arrange for delivery of the product to their final destination at their expense. Wine Cellar Innovations will need a completely filled out Bill of Lading at least 24 hours prior to the scheduled pick up date of the product. The product is generally loaded onto skids and the client is charged with a skid fee by us for each skid required to package your order. We then notify the client when their order is complete and ready for pick up. Pick up date and times are Monday-Thursday 8:00 AM - 12:30 PM and 2:00 PM - 5:00 PM.
Inside Delivery and lift gate service
In this method, the carrier removes the product off of their truck and delivers it into your garage or the first room that is past the threshold of your residence or place of business. Note that a lift gate service is required to unload the product from the truck due to its length and weight.
There are only a limited number of specialty carriers who are willing to make deliveries to these communities, so the client needs to indicate it if they are residing in one. This is due to the extra work involved in clearing a time for delivery and getting the clearance with security.
Is required if a 53' long semi trailer will not be able to make a delivery to park in front of your home or in your driveway at the time of delivery.
Two man delivery service
Will be checked by Wine Cellar Innovations if we are shipping product this in excess of 70 pounds per box or if you have requested delivery of your product inside your home to a location other than the first room pass the threshold of your residence or place of business.
Turn Key Quote
Deliveries made to the following residences require a Turn Key Quote:
- High rise
- Any residential area where trucking companies must use an elevator
- If the customer wants delivery past the threshold inside the residence.
- If the drop off location is not directly off of the driveway or if the driveway is inaccessible.