Glass Entryway Warranty Info

Limited Warranty
Wine Cellar Innovations warrants their Glass Wall Entry Systems to be free from defects due to workmanship or material under normal use and service, for ten (10) years from the initial ship date for residential applications and two (2) years from the initial ship date for commercial applications.
Glass Breakage
Wine Cellar Innovations warrants the glass from the time it ships from our facility until it arrives and is unloaded at the ship to destination. If the glass breaks after deliver then there is no warranty for that breakage, unless Wine Cellar Innovations was hired to install the Glass Wall system. In that instance Wine Cellar Innovations would warranty the glass if it breaks during the installation process.
Limited One Year Glass and Hardware Warranty
Wine Cellar Innovations warrants that the glass units will not, for a period of one (1) year after the ship date, develop material obstruction of vision that are distinguishable from a distance of 11 feet as per standard government guidelines. Hardware installed will be warranted to function as designed for a period of one (1) year after the ship date.
Characteristics Excluded From These Warranties
The following are not defects in workmanship or material and are not covered by this written warranty:
  1. Damage caused by attempts other than Wine Cellar Innovations to repair or install the entry system.
  2. Natural variations in the clarity of the glass.
  3. This warranty applies to doors properly sealed and finished on all six sides and hung in a location protected from exposure to direct sun or rain under normal conditions.
  4. For doors 3' x 7' or smaller; warp not exceeding 1/4" in the plane of the glass itself. For doors larger than 3' x 7'; warp not exceeding 3/8" in the plane of the glass itself.
  5. Defects caused by (a) warp or bow of the frame or jamb in which the door is hung; (b) improper hanging of the door; or (c) improper installation such that the door does not swing freely.
  6. Damage caused by improper handling or on-site storage.
  7. Panel misalignment or shrinkage is not considered a defect.
  8. The performance or appearance of finishes applied is not covered.
Limitations and Exclusions
This warranty sets forth Wine Cellar Innovations maximum liability for its products. This warranty does not cover products that are not Wine Cellar Innovations doors, accidents including accidental door glass breakage, Acts of God, and products subjected to conditions outside their design limitations. Should a Glass entry System fail to conform to this Limited Warranty, Wine Cellar Innovations will, at its option, either repair the door, ship a replacement door to the distributor or person making the warranty claim in the same condition of fitting or finishing as the door was originally sold by Wine Cellar Innovations to the distributor or person, or refund the original purchase price paid to Wine Cellar Innovations for the door. In no event shall Wine Cellar Innovations pay for the cost of labor, installation or finishing of the replacement or original door or for any other cost relating to the replacement of the door. All visible defects or mistakes in shipment must be reported to Wine Cellar Innovations by the end user before the product is trimmed or installed, otherwise the product shall be deemed correct and/or acceptable.

Proper Procedures for Cleaning Architectural Glass Products

Architectural glass products play a major role in the comfort of living and working environment of today's homes and commercial office spaces. By providing natural daylight, views of the surroundings, thermal comfort and design aesthetics, glass usage and condition often affect our selection of where we live, work, shop, play and seek education.

Architectural glass products must be properly cleaned during construction activities and as a part of routine maintenance in order to maintain visual and aesthetic clarity. Since glass products can be permanently damaged if improperly cleaned, glass producers and fabricators recommend strict compliance with the following procedures for properly cleaning glass surfaces.

As dirt and residue appear, interior and exterior glass surfaces should be thoroughly cleaned. Concrete or mortar slurry which runs down (or is splashed on) glass can be especially damaging and should be washed off as soon as possible. Before proceeding with cleaning, determine whether the glass is clear, tinted or reflective. Surface damage is more noticeable on reflective glass as compared with the other glass products. If the reflective surface is exposed, either on the exterior or interior, special care must be taken when cleaning, as scratches to the reflective glass surface can result in coating removal and a visible change in light transmittance. Cleaning tinted and reflective glass surfaces in direct sunlight should be avoided, as the surface temperature may be excessively hot for optimum cleaning. Cleaning should begin at the top of the building and continue to the lower levels to reduce the risk of leaving residue and cleaning solutions on glass at the lower levels. Cleaning procedures should also ensure that the wind is not blowing the cleaning solution and residue onto already cleaned glass.

Cleaning during construction activities should begin with soaking the glass surfaces with clean water and soap solution to loosen dirt or debris. Using a mild, non-abrasive commercial window washing solution, uniformly apply the solution to the glass surfaces with a brush, strip washer or other non-abrasive applicator. Immediately following the application of the cleaning solution, a squeegee should be used to remove all of the cleaning solution from the glass surface. Care should be taken to ensure that no metal parts of the cleaning equipment touch the glass surface and that no abrasive particles are trapped between the glass and the cleaning materials. All water and cleaning solution residue should be dried from window gaskets, sealants and frames to avoid the potential for deterioration of these materials as the result of the cleaning process.

It is strongly recommended that window washers clean a small area or one window, then stop and examine the surface for any damage to the glass and/or reflective coating. The ability to detect certain surface damage, i.e. light scratches, may vary greatly with the lighting conditions. Direct sunlight is needed to properly evaluate a glass surface for damage. Scratches that are not easily seen with a dark or gray sky may be very noticeable when the sun is at a certain angle in the sky or when the sun is low in the sky.