Returns initiated by The Purchaser
Kit items may be returned to Wine Cellar Innovations by the customer for any reason, as long as: 1) the items have not been assembled, 2) they arrive back at Wine Cellar Innovations in a “like-new†condition, and 3) arrive back at Wine Cellar Innovations in the original packaging. Upon arrival, the items will be inspected for damage. A refund will be issued to The Purchaser for the amount of the merchandise less a 15% restocking fee less the amount to ship the item to the customer less the amount to ship the item back to Wine Cellar Innovations less the value of any damage that the item incurred while in the possession of the customer.
This return policy includes instances where The Purchaser inadvertently orders the wrong item in error and wishes to return it.
Returns due to Our Error
If a replacement must be made because the wrong item arrives due an error on Wine Cellar Innovations’s part (such as the wrong item was shipped, it was made of the wrong material, it was stained the wrong color, or it was damaged before receipt) Wine Cellar Innovations will work with the customer to correct the error. There will be no charge for these replacements; however, the customer must follow these steps to resolve the problem.
The Purchaser must contact Wine Cellar Innovations to inform them of the error that was made
A replacement will be sent to the customer within 24 hours
The Purchaser will be given an RMA# which must be written on the outside of the shipping box
Call Tags will be sent to the Purchaser to return the item at no cost
Instructions will be included with the Call Tags on how to return the item. This is called “Activating the Call Tag.â€
The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping.
Conversely, The Purchaser may request that the replacement not be sent until the incorrect unit arrives back at Wine Cellar Innovations. This will eliminate issue #6 above…ensuring no cost will be incurred by the customer.
Returns Due to Damage Caused by Shipping to The Purchaser
The Purchaser has 10 calendar days to inspect the product for defects or damage and notify Wine Cellar Innovations. If notified within 10 calendar days, Wine Cellar Innovations will replace the damaged piece at no charge to the customer. Any damage not reported within 10 calendar days of receipt of the item will not be replaced for free. The customer may choose to pay for the replacement part. The replacement part will not be shipped until The Purchaser has paid the appropriate cost by Check, Credit Card or Cash.
All other issues are covered under our limited warranty.
Cancellation Policy
You may cancel any kit order that is unstained and made of our stock woods without penalty as long as it is canceled before the order has shipped. If the order has already shipped then it will be subject to our kit return policy outlined above. If your order has a stain or other finish then you will be subject to a 25% cancellation fee once the stain has been applied to the order. Upon contacting Wine Cellar Innovations we will review your order and access if the stain has already been applied to inform you of whether the cancellation fee will apply. If your order is made of a custom wood then it cannot be canceled for any reason.
If you choose not to have your product shipped to you immediately when it is completed, or if you are interested in picking up your products yourself, then Wine Cellar Innovations will store your product at our warehouse at no additional charge for up to 7 calendar days from the initial date you are informed your product has been completed. On the 8th calendar day your order will start to accumulate storage fees in the amount of $.10 per pound/ per day. Your order will not be release until all payments have been received, including the additional storage charges. If the amount of your storage charges exceeds the payments that Wine Cellar Innovations has received, then product is subject to forfeiture.
Website Color Disclaimer
The wood swatches and photography that are represented on this website have been provided to give you a visual representation of the wood and stain options available through our organization. However, due to variations in individual user’s monitor settings, calibrations, color printing settings, and lighting sources, we cannot guarantee that your wine cellar will be an exact match to the colors represented on this site. We would also like to explain that in certain wood species, the color changes as it ages over time. For example, most cuts of redwood gain a richer color as it ages. Coloring also varies throughout any given cut of wood grade, providing a broad range of shading and color density. We would like to also point out that there will be a variation that one can expect from a single sample of material, compared to the thousands of varying pieces that will be utilized in the final construction of your wine cellar racking or product. If you would like assistance with color matching for interior design purposes, you may request a free Material Spectrum Chart that is professionally printed to accurately represent the wood choices that you have selected. Please call and speak to a wine cellar consultant to discuss any questions or concerns that you may have, or to request a Material Spectrum Chart.