Wine Cellar Innovations Blog

Customer Service Is “Best Part” Of Client’s WCI Experience

June 27th, 2019

We love hearing from valued clients about their WCI experience. We also appreciate any constructive criticism that they may have. These reviews are very helpful in guiding us to improve both our products and services. But when clients give glowing reviews, that is truly a blessing. It shows that we are on the right track and we are achieving our goal of providing 100% customer satisfaction. So for today’s Testimonial Thursday, we’re sharing this wonderful testimonial from our client Jaeson. Our customer service was the best part of his WCI experience – and we are darned proud of that!

Wine bottles in shallow-depth racking

Jaeson was in the process of completing his DIY wine cellar. He went about purchasing some racking units from our Traditional Series wine rack kits. Our Traditional Series is one of our more affordable kits which is highly recommended for entry-level wine cellars or smaller projects. It was certainly the right choice for the client’s wine storage purposes. As you can see from the photo below, Jaeson purchased some Individual Bottle Storage, Curved Corners, and Open Diamond Cubes. He chose unstained Rustic Pine for his wood option.

You can clearly see from this picture that the necks of the wine bottles are popping out from the racks. This is one of the most distinct features of the series. It provides for shallow depth racking which is perfect for compact spaces. But while the units are real space-savers, the safety of the bottles are never compromised. Each bottle is securely cradled in a 1 7/16″ square cut bottom rail. These rails make it the bottles are stored securely above the floor level so they would not break accidentally by hitting a hard floor. Plus, the bottles popping out are very aesthetically pleasing. The client really enjoyed his DIY adventure with our Traditional Series so check out his full testimonial below:

Traditional Series in Rustic Pine - unstained

“I’m extremely happy and felt it was a great experience from start to finish. Everything was easy from ordering to building to enjoying after. The best part was the customer service because we had an issue with a rack and they sent out a new one immediately. I highly recommend.”

~Jaeson K.~


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