Wine Cellar Innovations Blog

WCI Customer Services Make It All Come Together For Client

May 16th, 2019

If you think nothing can beat quality wine cellar products, thing again! What do you say to quality wine cellar products PLUS top-notch customer service? This is not a pipe dream because we have managed to deliver this to all our customers. WCI has devoted so much time and effort for decades into developing this magic formula. And believe us when we say that it is absolutely worth it! Check out this beauty of a DIY project our client Joe has put together:

Gorgeous DIY wine room

Joe purchased some of our WineMaker Series wine racking units and all in the Rustic Pine wood option. He needed to equip his wine room with bottle storage that can wrap around the room without making it look cramped. As you may notice from the first image above, there are several pieces of furniture already in place. The goal was to have maximum bottle storage without having to lose any of the existing furniture. Thanks to the WineMaker Series, that goal was definitely achieved.

Short-depth and curved corner WineMaker racks

Our WineMaker Series kits consist of shallow-depth racks that work like a charm with compact spaces. Since the units are created in short depth, less wood is utilized for manufacturing. This makes this series one of our most affordable products. But don’t let the less costly price tag faze you. There are also no compromises here when it comes to the quality of the wine racks. Even with the shorter depth, the body of the wine bottle is fully supported within the wine racks. The necks of the bottles slightly pop out, creating a every eye-catching display. And of course, the racks are stackable. They are available in 3-foot and 4-foot height configurations that you can stack to any height you desire.

Moreover, add-ons are also available, such as crown and base moldings, base platform, and center trim. These help make your racking arrangement really come together by removing any awkward gaps between the racks, flooring and ceiling. The center trim helps in transitioning racking units in a seamless manner. That holds true even for the Curved Corner Racks! Observe the photo below and you can see that the racking arrangement has a nice, smooth flow to it. There are no uneven corners or gaps even between different racking styles. But of course, this wouldn’t have been possible if there were missing pieces in the kits. Our client encountered missing parts with his packages, but everything was quickly resolved. Joe’s testimonial to our brand of customer service lets us know that we are doing things right for you! ^_^

Bottle necks slightly pop out

“They look very nice in my cellar! Thanks to customer service for being helpful with my problems with missing parts and replacement pieces.”

~Joe R.~


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