Return & Cancellation Policies

Please note that in observance of the holidays our factory will be closed the entire week between Christmas & New Years. Replacement requests will ship out shortly after the 1st of the year in the order that they were received.
 


Custom Wine Cellars

Residential Wine Rack Kits

Commercial Display Wine Racks

Winezone Wine Refrigeration Units

Breezaire Units

Classic Collection Doors

Same Day Door Store

Tongue & Groove Paneling

Humidification Fountains

Wine Cellar Flooring

Decorative Ceilings

Tabletops

Wine Cellar Lighting

Wine Cellar Ladders

Wall Art

Cabinet Hardware

Cellar Art Step Stools

Ornate Iron Doors

Vinotheque Wine Cabinets | Whisperkool Units

Storage Charge

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Custom Wine Cellar Return and Cancellation Policy

Custom wine cellars are manufactured per customer to their own specific requirements. As a result of the custom nature of the product, neither individual components nor completed product can be placed back into inventory and used for another customer. Therefore, custom wine cellars are not returnable for any reason. The order will go into production once we receive the required deposit and a copy of the signed Purchase Agreement. If the cellar needs to be modified after the agreement is signed, The Purchaser will be charged a redesign fee of $262.50 plus the cost of any materials that have been cut that cannot be utilized in the redesigned cellar. If The Purchaser would like to cancel the cellar before it is shipped, the Purchaser will be refunded the deposit amount less a design fee and less the cost of any material that has been manufactured/cut.   In the event that the amount of material that has been cut exceeds the deposit on hand, The Purchaser agrees to pay Wine Cellar Innovations the remainder due to cover the costs of said material. The Purchaser will have the option to have the finished material shipped to the address of their choice at their expense or simply request Wine Cellar Innovations to discard material at no additional charge to The Purchaser.


 

Residential  Wine Rack Kits

Returns initiated by The Purchaser
 
We are so certain that you will love your new product purchase from Wine Cellar Innovations that we provide the industry's leading return policy. If for any reason you are not satisfied with your Wine Cellar Innovations kit product, call us or email us and see if we can promptly exchange the product for you to get what you need. For the first 45 days after receipt of purchase, kit items may be returned to Wine Cellar Innovations by the customer for any reason, as long as: 1) the items have not been assembled, 2) they arrive back at Wine Cellar Innovations in a "like-new" condition, and 3) they arrive back at Wine Cellar Innovations in the original packaging. Upon arrival the items will be inspected for damage. A refund will be issued to The Purchaser for the amount of the merchandise less the value of any damage that the item incurred while in the possession of the customer or carrier. This policy also includes instances where the purchaser inadvertently orders the wrong item in error and wishes to return it.
 
Returns will still be accepted between the 45-90 day time frame, but in addition to any applicable damage assessment fees, inbound & outbound freight will be charged, as well as the entire order will be subjected to a 15% restocking fee.
 
*Please note this return policy outlined above is only applicable to residential and commercial wood wine rack kit products. Custom, metal, and factory second products have a separate policy.
 
This return policy includes instances where The Purchaser inadvertently orders the wrong item in error and wishes to return it.
 
Returns due to Our Error
 
If a replacement must be made because the wrong item arrives due an error on Wine Cellar Innovations's part (such as the wrong item was shipped, it was made of the wrong material, it was stained the wrong color, or it was damaged before receipt) Wine Cellar Innovations will work with the customer to correct the error. There will be no charge for these replacements; however, the customer must follow these steps to resolve the problem.
  1. The Purchaser must contact Wine Cellar Innovations to inform them of the error that was made
  2. A replacement will be sent to the customer within 24 hours
  3. The Purchaser will be given an RMA# which must be written on the outside of the shipping box
  4. Call Tags will be sent to the Purchaser to return the item at no cost
  5. Instructions will be included with the Call Tags on how to return the item. This is called "Activating the Call Tag."
  6. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping.
  7. Conversely, The Purchaser may request that the replacement not be sent until the incorrect unit arrives back at Wine Cellar Innovations. This will eliminate issue #6 above…ensuring no cost will be incurred by the customer.
Returns Due to Damage Caused by Shipping to The Purchaser
 
The Purchaser has 10 calendar days to inspect the product for defects or damage and notify Wine Cellar Innovations. If notified within 10 calendar days, Wine Cellar Innovations will replace the damaged piece at no charge to the customer. Any damage not reported within 10 calendar days of receipt of the item will not be replaced for free. The customer may choose to pay for the replacement part. The replacement part will not be shipped until The Purchaser has paid the appropriate cost by Check, Credit Card or Cash.
 
All other issues are covered under our limited warranty.
 
Cancellation Policy
 
You may cancel any kit order that is unstained and made of our stock woods without penalty as long as it is canceled before the order has shipped. If the order has already shipped then it will be subject to our kit return policy outlined above. If your order has a stain or other finish then you will be subject to a 25% cancellation fee once the stain has been applied to the order. Upon contacting Wine Cellar Innovations we will review your order and access if the stain has already been applied to inform you of whether the cancellation fee will apply. If your order is made of a custom wood then it cannot be canceled for any reason.
 
Storage Charge

If you choose not to have your product shipped to you immediately when it is completed, or if you are interested in picking up your products yourself, then Wine Cellar Innovations will store your product at our warehouse at no additional charge for up to 7 calendar days from the initial date you are informed your product has been completed. On the 8th calendar day your order will start to accumulate storage fees in the amount of $.10 per pound/ per day. Your order will not be release until all payments have been received, including the additional storage charges. If the amount of your storage charges exceeds the payments that Wine Cellar Innovations has received, then product is subject to forfeiture.

 
Website Color Disclaimer
 
The wood swatches and photography that are represented on this website have been provided to give you a visual representation of the wood and stain options available through our organization. However, due to variations in individual user's monitor settings, calibrations, color printing settings, and lighting sources, we cannot guarantee that your wine cellar will be an exact match to the colors represented on this site. We would also like to explain that in certain wood species, the color changes as it ages over time. For example, most cuts of redwood gain a richer color as it ages. Coloring also varies throughout any given cut of wood grade, providing a broad range of shading and color density. We would like to also point out that there will be a variation that one can expect from a single sample of material, compared to the thousands of varying pieces that will be utilized in the final construction of your wine cellar racking or product. If you would like assistance with color matching for interior design purposes, you may request a free Material Spectrum Chart that is professionally printed to accurately represent the wood choices that you have selected. Please call and speak to a wine cellar consultant to discuss any questions or concerns that you may have, or to request a Material Spectrum Chart.

 

Commercial Display Racks

Returns initiated by The Purchaser
 
We are so certain that you will love your new product purchase from Wine Cellar Innovations that we provide the industry's leading return policy. If for any reason you are not satisfied with your Wine Cellar Innovations kit product, call us or email us and see if we can promptly exchange the product for you to get what you need. For the first 45 days after receipt of purchase, kit items may be returned to Wine Cellar Innovations by the customer for any reason, as long as: 1) the items have not been assembled, 2) they arrive back at Wine Cellar Innovations in a "like-new" condition, and 3) they arrive back at Wine Cellar Innovations in the original packaging. Upon arrival the items will be inspected for damage. A refund will be issued to The Purchaser for the amount of the merchandise less the value of any damage that the item incurred while in the possession of the customer or carrier. This policy also includes instances where the purchaser inadvertently orders the wrong item in error and wishes to return it.
 
Returns will still be accepted between the 45-90 day time frame, but in addition will be imposed fees for inbound freight, outbound freight, damage assessment and a 15% restocking fee.
 
*Please note this return policy outlined above is only applicable to residential and commercial wine rack kit products. Custom, metal, and factory second products have a separate policy.
 
This return policy includes instances where The Purchaser inadvertently orders the wrong item in error and wishes to return it.
 
Returns due to Our Error
 
If a replacement must be made because the wrong item arrives due an error on Wine Cellar Innovations's part (such as the wrong item was shipped, it was made of the wrong material, it was stained the wrong color, or it was damaged before receipt) Wine Cellar Innovations will work with the customer to correct the error. There will be no charge for these replacements; however, the customer must follow these steps to resolve the problem.
  1. The Purchaser must contact Wine Cellar Innovations to inform them of the error that was made
  2. A replacement will be sent to the customer within 24 hours
  3. The Purchaser will be given an RMA# which must be written on the outside of the shipping box
  4. Call Tags will be sent to the Purchaser to return the item at no cost
  5. Instructions will be included with the Call Tags on how to return the item. This is called "Activating the Call Tag."
  6. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping.
  7. Conversely, The Purchaser may request that the replacement not be sent until the incorrect unit arrives back at Wine Cellar Innovations. This will eliminate issue #6 above…ensuring no cost will be incurred by the customer.
Returns Due to Damage Caused by Shipping to The Purchaser
 
The Purchaser has 10 calendar days to inspect the product for defects or damage and notify Wine Cellar Innovations. If notified within 10 calendar days, Wine Cellar Innovations will replace the damaged piece at no charge to the customer. Any damage not reported within 10 calendar days of receipt of the item will not be replaced for free. The customer may choose to pay for the replacement part. The replacement part will not be shipped until The Purchaser has paid the appropriate cost by Check, Credit Card or Cash.
 
All other issues are covered under our limited warranty.
 
Cancellation Policy
 
You may cancel any kit order that is unstained and made of our stock woods without penalty as long as it is canceled before the order has shipped. If the order has already shipped then it will be subject to our kit return policy outlined above. If your order has a stain or other finish then you will be subject to a 25% cancellation fee once the stain has been applied to the order. Upon contacting Wine Cellar Innovations we will review your order and access if the stain has already been applied to inform you of whether the cancellation fee will apply. If your order is made of a custom wood then it cannot be canceled for any reason.
 
Storage Charge

If you choose not to have your product shipped to you immediately when it is completed, or if you are interested in picking up your products yourself, then Wine Cellar Innovations will store your product at our warehouse at no additional charge for up to 7 calendar days from the initial date you are informed your product has been completed. On the 8th calendar day your order will start to accumulate storage fees in the amount of $.10 per pound/ per day. Your order will not be release until all payments have been received, including the additional storage charges. If the amount of your storage charges exceeds the payments that Wine Cellar Innovations has received, then product is subject to forfeiture.

 
Website Color Disclaimer
 
The wood swatches and photography that are represented on this website have been provided to give you a visual representation of the wood and stain options available through our organization. However, due to variations in individual user's monitor settings, calibrations, color printing settings, and lighting sources, we cannot guarantee that your wine cellar will be an exact match to the colors represented on this site. We would also like to explain that in certain wood species, the color changes as it ages over time. For example, most cuts of redwood gain a richer color as it ages. Coloring also varies throughout any given cut of wood grade, providing a broad range of shading and color density. We would like to also point out that there will be a variation that one can expect from a single sample of material, compared to the thousands of varying pieces that will be utilized in the final construction of your wine cellar racking or product. If you would like assistance with color matching for interior design purposes, you may request a free Material Spectrum Chart that is professionally printed to accurately represent the wood choices that you have selected. Please call and speak to a wine cellar consultant to discuss any questions or concerns that you may have, or to request a Material Spectrum Chart.

 

WineZone Refrigeration System

Missing Parts
Upon receipt of the unit The Purchaser will have 48 hours to review the shipment and inventory all of the parts. If there are any missing parts The Purchaser must contact their design consultant within 48 hours of receipt and the replacements will be sent out at no charge. If WCI is contacted more than 48 hours, but within the first 7 calendar days after receipt, The Purchaser will be charged 25% of the cost of that replacement part. If WCI is contacted more than 7 calendar days, but within 30 calendar days from receipt of the unit, The Purchaser will be charged 50% of the cost of that replacement part. Any requests after 30 calendar days will result in The Purchaser having to pay full price for the replacement item.  The missing item will not be shipped until The Purchaser has paid the appropriate cost by Check, Credit Card or Cash.

Return Policy
WineZone Refrigeration systems are made to order. However, a unit may be returned for any reason within 30 calendar days of receipt of the unit. Note: It must be returned: 1) in like-new condition and 2) in the original shipping container.  Upon receipt at WCI it will be inspected for use or damage.  If the unit arrives in like-new condition, The Purchaser will be refunded the purchase price less a 15% restocking fee less the shipping charge to send the item and less the shipping charge to send the unit back to WCI. The refund will further be reduced by any damage caused by: 1) attempted installation of the unit, 2) damage due to insufficient packaging when sending the unit back to WCI, 3) any component that is not returned in the original sealed package, or 4) any item opened to the atmosphere such as coils, line sets, condensers, etc. Non-stock evaporators are not eligible for a refund.

For every 30 calendar days beyond the date of receipt, the refund amount will be reduced by an additional 10% per 30 day increment. No returns will be accepted after 180 calendar days beyond the date of receipt.

Example:  A return 65 days after receipt will be refunded as: the purchase price less 15% restocking fee, less shipping out, less shipping back to WCI, less 20% due to age of return, less any damage as mentioned above.

The Purchaser must contact their design consultant to initiate a return, obtain an RMA#, and have Call Tags issued for the return of the unit.

Cancellation Policy
You may cancel your order at any time as long as the order has not already shipped without penalty as long as your order is for our standard wall mount units with either an indoor or outdoor air cooled condenser. If you have ordered a unit with a water-cooled condenser, coil coating, ceiling mount evaporator, or other non-stock items then you will be charged the portion of the order that relates to the cost of the custom ordered items that cannot be returned to stock. Your credit amount will be determined at time of cancellation.


 

Breezaire Unit

Return Policy
Breezaire units can be returned within 30 days of shipment for any reason. You will receive a credit minus a 25% restocking fee and the cost of S&H both ways. You will need to contact your sales rep. for an RMA# and a return form. Breezaire does not accept return of any customized units. A customized unit would be any Breezaire that was modified to have the cord out the back, cord out the bottom (WKC & WCKE), Hot Exhaust Air Up, or Cold Exhaust Air Up.


 

Classic Collection Doors

Classical Collection Doors, sidelights, windows, transoms, iron gates and iron grilles are custom manufactured per customer for their specific usage. As a result of the custom nature of the products, these items cannot be placed back into inventory to be used for another customer. Therefore, there is no return of custom Classical Collection Doors, sidelights, windows, transoms, iron gates or iron grilles for any reason. Once the Purchase Agreement is signed your order will be placed into production. If your Classical Collection Doors, sidelights, windows, transoms, iron gates or iron grilles need to be modified after the agreement is signed you will be charged a redesign fee plus the cost of any materials that have been cut or fabricated, that cannot be re-used.  If you would like to cancel your Classical Collection Doors, sidelights, windows, transoms, iron gates or iron grilles before they are shipped you will be refunded only the amount after the design fee and any material that has been cut for your Classical Collection Doors, sidelights, windows, transoms, iron gates or iron grilles have been subtracted from your original payment. In the event that the amount of material that has been cut/fabricated exceeds the deposit on hand the Purchaser agrees to pay Wine Cellar Innovations the remainder due to cover the costs of said material. Purchaser will have the option to have the finished materials they are being charged for shipped to the address of their choice at their expense or simply request Wine Cellar Innovations discard the material for no additional charge to Purchaser. 

A Classical Collection “Stock Door” is a standard 32” x 80” door with one of the five stock glass designs as shown on our website. These “Stock Doors” can be returned to WCI by the customer for any reason, as long as the Stock Door has not been stained or installed.  The door must be returned to WCI in a “like new” condition, in the original packaging.  The return will be subject to a 30% re-stocking fee and shipping both ways, unless the reason for the return was a processing error on WCI’s part, such as the wrong etching was applied to their order, or the item was damaged or defective upon receipt. The customer may contact WCI to initiate the return process. All refunds will be paid by WCI to the customer. WCI will refund customer in the amount of the total item price minus a 30% restocking fee, if applicable. The customer must acquire a RMA (Return Merchandise Authorization) number from WCI in order for the product to be returned. The customer has 10 days to inspect the product for defects or damage. If the Stock  Door is being exchanged due to damage or the incorrect product being sent in error by WCI, WCI will provide a call tag for return at no charge to the customer. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping. If the customer is willing to wait for the replacement until the product is returned this rule does not apply and the customer will not be charged for shipping. Should customer inadvertently order an incorrect item, they will be responsible for the replacement cost plus shipping. Upon receipt of the return WCI will refund customer the cost of the incorrect item/s minus the 30% restocking fee and any additional return shipping cost paid by WCI.


 

Same Day Door Store

Doors from the Same Day Door Store Collection can be returned to WCI by the customer for any reason, as long as it has not been stained, modified in any way, or installed. The door must be returned to WCI in a “like new” condition, in the original crate and packaging. The return will be subject to a 30% re-stocking fee and shipping both ways, unless the reason for the return was a processing error on WCI’s part, such as the wrong item was sent, or the item was damaged or defective upon receipt. The customer should contact WCI to initiate the return process. All refunds will be paid by WCI to the customer. WCI will refund customer in the amount of the total item price minus a 30% restocking fee, if applicable. The customer must acquire a RMA (Return Merchandise Authorization) number from WCI in order for the product to be returned. The customer has 10 days to inspect the product for defects or damage. If the door is being exchanged due to damage or the incorrect product being sent in error by WCI, WCI will provide a call tag for return at no charge to the customer. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping. If the customer is willing to wait for the replacement until the product is returned this rule does not apply and the customer will not be charged for shipping. Should customer inadvertently order an incorrect item, they will be responsible for the replacement cost plus shipping. Upon receipt of the return WCI will refund customer the cost of the incorrect item/s minus the 30% restocking fee and any additional return shipping cost paid by WCI. If you would like to cancel your Same Day Door Store order before it is crated or shipped, you will be refunded 100% of the order cost that has been paid.


 

Tongue & Groove Paneling

There is no return of Tongue and Groove orders that are stained or made from wood types other than Premium and All Heart Redwood for any reason. Once the Purchase Agreement is signed your order will be placed into production. If your stained or specialty wood T&G order needs to be modified after the agreement is signed you will be charged the cost of any materials that have been cut or stained and cannot be re-used.  If you would like to cancel your T&G order before it is shipped, you will be refunded only the original payment amount, less the amount of any material that had been cut or stained for the T&G.  In the event that the amount of material that has been cut exceeds the deposit on hand, the Purchaser agrees to pay Wine Cellar Innovations the remainder due to cover the costs of said material. Purchaser will have the option to have the finished materials they are being charged for shipped to the address of their choice at their expense or simply request Wine Cellar Innovations to discard material for no additional charge to Purchaser.


 

Humidification Fountains

There are no returns on the Copper Bottle Fountain (FNTCBTL/FNTCBTLSYS) or the Grapevine Copper Fountains (FNTBRCO/FNTBRCOSYS and FNTBUCO/FNTBUCOSYS) for any reason.  These three fountain models are hand-made and custom manufactured per order. If you would like to cancel your order for the Copper Bottle Fountain or the Grapevine Copper Fountain before it is shipped you will only be refunded the original payment if the fountain has not yet gone into production. In the event that the fountain production has already started, the order is, at that time non-refundable.

All Humidification Accessories and Fountains, other than the Copper Bottle Fountains and the Grapevine Copper Fountains can be returned to WCI by the customer for any reason, as long as the items have not been assembled and have been returned to WCI in a “like new” condition in the original packaging. The items will be subject to a 15% restocking fee and shipping both ways, unless the reason for the return was a processing error on WCI’s part, such as the wrong item was shipped or the item was damaged or defective upon receipt. The customer may contact WCI to initiate the return process. All refunds will be paid by WCI to the customer. WCI will refund customer in the amount of the total item price minus a 15% restocking fee. The customer must acquire a RMA (Return Merchandise Authorization) number from WCI in order for the product to be returned. The customer has 10 days to inspect the product for defects or damage. If the product is being exchanged due to damage or incorrect product being sent in error by WCI, WCI will provide a call tag for return at no charge to the customer. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping. If the customer is willing to wait for the replacement until the product is returned this rule does not apply and the customer will not be charged for shipping. Should customer inadvertently order an incorrect item, they will be responsible for the replacement cost plus shipping. Upon receipt of the return WCI will refund customer the cost of the incorrect item/s minus the 15% restocking fee and any additional return shipping cost paid by WCI.


 

Wine Cellar Flooring

Cellar Art “Flooring” includes Cork, Painted Tile, Mosaic, Vintage Wine Barrel, and Inlaid Hardwood.  All Cellar Art Flooring options, except for Cork, are manufactured per customer for their specific usage. As a result of the custom nature of these products, these items cannot be placed back into inventory to be used for another customer. Therefore, there is no return of Cellar Art Flooring (except for Cork) for any reason. Once the Purchase Agreement is signed your order will be placed into production. If your flooring needs to be modified after the agreement is signed you will be charged a redesign fee, an artist’s labor fee, if applicable, plus the cost of any materials that have been used in the production of the flooring. If you would like to cancel your order before it is shipped, you will only be refunded the amount after the design fee, labor fees, and any materials that have already been used for your flooring have been subtracted from your original payment. In the event that the amount of used materials and labor fees exceed the deposit on hand, the Purchaser agrees to pay Wine Cellar Innovations the remainder due to cover the costs of labor and said materials. Purchaser will have the option to have the finished materials they are being charged for shipped to the address of their choice at their expense or simply request Wine Cellar Innovations to discard material for no additional charge to Purchaser.

Cork Flooring orders can be returned or exchanged if the reason for the return was a processing error on WCI’s part, such as the wrong item was sent or the item was damaged or defective upon receipt. The client has 4 weeks from the date that the order is received to inspect the Cork for damages. At that time, the order can be exchanged for the same cork floor color and material as was on the original order and signoff, at no additional charge. If, after 4 weeks, you need to exchange the flooring due to a processing error on WCI’s part or the item was damaged or defective upon receipt, you may do so, however the order will be subject to shipping both ways.  If you choose to return the cork floor rather than exchange it, you may do so within 4 weeks of the order receipt, however the order will be subject to a 15% restocking fee.  The customer may contact WCI to initiate the return process. All refunds will be paid by WCI to the customer. WCI will refund customer in the amount of the total item price minus a 15% restocking fee. The customer must acquire a RMA (Return Merchandise Authorization) number from WCI in order for the product to be returned. If the product is being exchanged due to damage or incorrect product being sent in error by WCI, WCI will provide a call tag for return at no charge to the customer. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping. If the customer is willing to wait for the replacement until the product is returned this rule does not apply and the customer will not be charged for shipping. Should customer inadvertently order an incorrect item, they will be responsible for the replacement cost plus shipping. Upon receipt of the return, WCI will refund the customer the cost of the incorrect items, minus the 15% restocking fee and any additional return shipping cost paid by WCI.


 

Decorative Ceilings

This policy is the same as the “Custom Wine Cellar Return and Cancellation Policy.”  Please refer to that section.


 

Tabletops

Cellar Art “Tabletops” include Vintage Wine Barrel, Mosaic, Tile, Corian, Tumbled Stone, and Cork.  All Cellar Art Tabletops are manufactured per customer for their specific usage. As a result of the custom nature of the products, these items cannot be placed back into inventory to be used for another customer. Therefore, there is no return of Cellar Art Tabletops for any reason. Once the Purchase Agreement is signed your order will be placed into production. If your tabletop needs to be modified after the agreement is signed you will be charged a redesign fee, an artist’s labor fee, if applicable, plus the cost of any materials that have been used in the production of the tabletop. If you would like to cancel your order before it is shipped, you will only be refunded the amount after the design fee, labor fees, and any materials that have already been used for your tabletop have been subtracted from your original payment. In the event that the amount of used materials and labor fees exceed the deposit on hand, the Purchaser agrees to pay Wine Cellar Innovations the remainder due to cover the costs of labor and said materials. Purchaser will have the option to have the finished materials they are being charged for shipped to the address of their choice at their expense or simply request Wine Cellar Innovations to discard the material for no additional charge to Purchaser.


 

Wine Cellar Lighting

Cellar “Lighting” includes IC Can Ceiling lights, Halogen Recessed lights, LED lights and Fluorescent Slimlites.

Missing Parts
Upon receipt of your lighting you will have up to 3 weeks to review the shipment and inventory all of the parts. If you note any missing parts you can contact your design consultant and request a free replacement. If you contact us after 3 weeks, but before the end of the 4 weeks from delivery of your lights, you will be charged 15% of the cost of that replacement part. If you contact us after 4 weeks, but before 6 weeks you will be charged 25% of the cost of that replacement part. Any requests after 6 weeks and you will be charged the full amount for the replacement item.

Dysfunctional Lights
If, upon installation of the lights, they are not working properly, you must check all connections, polarities, and outlets, prior to requesting a replacement.  If the issue is with LED lights, then you must exhaust all suggestions on the LED Installation Trouble Shooting Guide, prior to requesting a replacement.  You can contact your design consultant and request a free replacement.

Return Policy
Upon receipt of your lighting you will have 6 weeks to review the shipment and inventory all of the parts. If you note any missing parts you can contact your design consultant and request a free replacement. If you contact us after 6 weeks you will be charged 50% of the cost of that replacement part. Any requests submitted after 12 weeks you will be charged the full amount for the replacement item.  If you need to return your lighting for any reason other than missing on dysfunctional parts, you may do so within 30 days upon receipt of the order. You can return the lights and corresponding parts, in a like new condition, for a 15% restocking fee and the original shipping charges out, plus the return shipping charges. The products must be returned in the original shipping container they were sent out in. Any damaged parts that are not caused due to shipping damages will be deducted from your refund as well, whether the damage was caused by you or the person installing the lighting on your behalf. If there is shipping damage due to insufficient packaging that was provided by you, that amount will be deducted as well. All items must be returned in the original packaging with all parts intact. You must call your design consultant and request an RMA (Return Merchandise Authorization) number before returning your unit.

 

Wine Cellar Ladders

Ladders are custom manufactured per customer for their specific usage. As a result of the custom nature of the product, ladders cannot be placed back into inventory to be used for another customer. Therefore, there is no return of ladder orders for any reason. Once the Purchase Agreement is signed your order will be placed into production. If your order needs to be modified after the agreement is signed, and the ladder has already gone into production, but is not yet complete, then you will be charged 50% of the total of the ladder order, as well as all the costs for the revised ladder order. If the ladder order has been completed already, then you will owe the total ladder amount for the ladder that has already been made as well as the total of a new ladder.

If you would like to cancel your ladder order before it is shipped you will only be refunded the original payment if the ladder has not yet gone into production. In the event that the ladder production has already started, the order is at that time, only refundable up to 50%. In the event that the ladder order has already been complete at the time you cancel the order, then you will owe the total ladder order amount to Wine Cellar Innovations.  


 

Wall Art

Cellar “Wall Art” includes Paintings, Murals, Tumbled Stone Art, Stained Glass, Mosaic Art, Etched Mirrors, plain Mirrors, Hand Painted Tiles and Wood Carvings.  All cellar Wall Art pieces are manufactured per customer for their specific usage. As a result of the custom nature of the products, these items cannot be placed back into inventory to be used for another customer. Therefore, there is no return of cellar Wall Art for any reason. Once the Purchase Agreement is signed your order will be placed into production.  If your Wall Art needs to be modified after the agreement is signed you will be charged a redesign fee, an artist’s labor fee, if applicable, plus the cost of any materials that have been used in the production of the Wall Art. If you would like to cancel your order before it is shipped, you will only be refunded the amount after the design fee, the artist’s labor fee, and any materials that have already been used for the Wall Art have been subtracted from your original payment. In the event that the amount of used materials and labor fees exceeds the deposit on hand, the Purchaser agrees to pay Wine Cellar Innovations the remainder due to cover the costs of labor and said materials. Purchaser will have the option to have the finished materials they are being charged for shipped to the address of their choice at their expense or simply request Wine Cellar Innovations to discard the material for no additional charge to Purchaser.


 

Cabinet Hardware

With the exception of the Handmade Pewter Grape Knobs and/or any knobs that were stained, Cabinet Hardware can be returned to WCI by the customer for any reason, as long as the items have not been assembled/installed and have been returned to WCI in a “like new” condition in the original packaging. The items will be subject to a 15% restocking fee and shipping both ways, unless the reason for the return was a processing error on WCI’s part, such as the wrong item was sent, the wrong stain was applied, or the item was damaged or defective upon receipt. The customer may contact WCI to initiate the return process. All refunds will be paid by WCI to the customer. WCI will refund customer in the amount of the total item price minus a 15% restocking fee, if applicable. The customer must acquire a RMA (Return Merchandise Authorization) number from WCI in order for the product to be returned. The customer has 10 days to inspect the product for defects or damage. If the product is being exchanged due to damage or incorrect product being sent in error by WCI, WCI will provide a call tag for return at no charge to the customer. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping. If the customer is willing to wait for the replacement until the product is returned this rule does not apply and the customer will not be charged for shipping. Should customer inadvertently order an incorrect item, they will be responsible for the replacement cost plus shipping. Upon receipt of the return, WCI will refund the customer the cost of the incorrect item/s minus the 15% restocking fee and any additional return shipping cost paid by WCI.


 

Cellar Art Step Stools

Light Step Stool
The light step stool can be returned to WCI by the customer for any reason, as long as the item has not been assembled and has been returned to WCI in a “like new” condition in the original packaging. The item will be subject to a 25% restocking fee and shipping both ways, unless the reason for the return was a processing error on WCI’s part, such as the wrong item was shipped or the item was damaged or defective upon receipt. The customer may contact WCI to initiate the return process. All refunds will be paid by WCI to the customer. WCI will refund customer in the amount of the total item price minus a 25% restocking fee. The customer must acquire a RMA (Return Merchandise Authorization) number from WCI in order for the product to be returned. The customer has 10 days to inspect the product for defects or damage. If the product is being exchanged due to damage or incorrect product being sent in error by WCI, WCI will provide a call tag for return at no charge to the customer. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping. If the customer is willing to wait for the replacement until the product is returned this rule does not apply and the customer will not be charged for shipping. Should customer inadvertently order an incorrect item, they will be responsible for the replacement cost plus shipping. Upon receipt of the return WCI will refund customer the cost of the incorrect item/s minus the 25% restocking fee and any additional return shipping cost paid by WCI.

Dark Step Stool
The dark step stool can be returned to WCI by the customer for any reason, as long as the item has been returned to WCI in a “like new” condition in the original packaging. The item will be subject to a 25% restocking fee and shipping both ways, unless the reason for the return was a processing error on WCI’s part, such as the wrong item was shipped or the item was damaged or defective upon receipt. The customer may contact WCI to initiate the return process. All refunds will be paid by WCI to the customer. WCI will refund customer in the amount of the total item price minus a 25% restocking fee. The customer must acquire a RMA (Return Merchandise Authorization) number from WCI in order for the product to be returned. The customer has 10 days to inspect the product for defects or damage. If the product is being exchanged due to damage or incorrect product being sent in error by WCI, WCI will provide a call tag for return at no charge to the customer. The customer has 6 business days to activate this call tag. If it is not activated by the 7th business day the customer will be charged the full amount of the product plus shipping. If the customer is willing to wait for the replacement until the product is returned this rule does not apply and the customer will not be charged for shipping. Should customer inadvertently order an incorrect item, they will be responsible for the replacement cost plus shipping. Upon receipt of the return WCI will refund customer the cost of the incorrect item/s minus the 25% restocking fee and any additional return shipping cost paid by WCI.


 

Ornate Iron Doors

Ornate Iron Doors are custom manufactured per customer for their specific usage. As a result of their custom nature, the doors cannot be placed back into inventory to be used for another customer. Therefore, Ornate Iron Doors may not be returned for any reason. Wine Cellar Innovations requires a 50% deposit when an Ornate Iron Door order is placed. This deposit, along with a signed Purchase Agreement, constitutes acceptance by the client and Wine Cellar Innovations to place the order into production. Any changes or alterations requested to be made to the door order are subject to its phase in production and will be made at the sole discretion of Wine Cellar Innovations. After an order is placed and accepted with a deposit, any cancellations are subject to forfeiture of deposit. All changes and cancellations are relative to time of cancellation and production status, and are at the sole discretion of Wine Cellar Innovations. At the time the door order is completed and ready to be shipped the door cannot be canceled or credited for any reason. No returns on these doors will be accepted.


 

Vinotheque Wine Cabinets | Whisperkool Units

This policy applies to the cooling systems and wine cabinets developed under the Vinotheque name (WhisperKOOL Extreme Series, WhisperKOOL OLT Series, Split Systems, and Wine Cabinets). Cooling systems can be returned within 30 days of the original date of purchase. Wine Cabinets can be returned within 30 days of delivery. Shipping costs will not be refunded and a restocking fee equal to 25% of the sub-total (excluding taxes and shipping) will be charged. The customer will be responsible for arranging and paying for the return shipment of the cooling unit or wine cabinet. Vinotheque Wine Cellars will not process the refund described until the product has reached our factory.


 

Storage Charge

If you choose not to have your product shipped to you immediately when it is completed, or if you are interested in picking up your products yourself, then Wine Cellar Innovations will store your product at our warehouse at no additional charge for up to 7 calendar days from the initial date you are informed your product has been completed. On the 8th calendar day your order will start to accumulate storage fees in the amount of $.10 per pound/ per day. Your order will not be release until all payments have been received, including the additional storage charges. If the amount of your storage charges exceeds the payments that Wine Cellar Innovations has received, then product is subject to forfeiture.