WHAT DOES WINE CELLAR INNOVATIONS PAY?
All labor at retail rates agreed to in writing. All parts, where applicable. Parts are defined as all functional parts supplied by the original equipment manufacturer.

WHAT IS NOT COVERED?
Please refer to back of Wine Cellar Innovations Service Agreement for full range of exclusions. Please call and speak to a sales representative if you are viewing this online.
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HOW ARE COVERED PARTS REIMBURSED?
Simply send a copy of the dealer invoice, signed by the customer, to Wine Cellar Innovations. Wine Cellar Innovations will send a check to the dealer within 30 business days of receipt of the invoice. Refer to Claim Procedures for additional information.

WHAT IS REQUIRED FROM THE DEALER?
Each dealer must complete the Wine Cellar Innovations Authorized Dealer Enrollment Form. The dealer is not required to provide service himself and may assign service work to another authorized dealer. If the dealer operates in an area where license are required, then the dealer must be so licensed. Each dealer is required to complete each service agreement accurately and forward it to Wine Cellar Innovations as soon as it is sold to the customer.

HOW LONG DO I HAVE TO PURCHASE AN AGREEMENT?
Coverage must be purchased within 1 year of installation date.

WHO IS THE CUSTOMER?
Wine Cellar Innovations recognizes the customer as the owner or user of the equipment at the original installation site. Wine Cellar Innovations equipment cannot be moved from the original installation site, and remain under coverage.

IS THE AGREEMENT TRANSFERABLE?
As long as the covered equipment is not relocated, each Wine Cellar Innovations Service Agreement is transferable to a new owner for a nominal fee.

Wine Cellar Innovations warrants its products to be free from defects due to workmanship or material under normal use and service, for five (5) years after the initial retail sale under these terms and conditions. This warranty covers:

• All internal functioning parts supplied by Wine Cellar Innovations.
• Parts and Labor: Pays labor for one (1) technician and parts at installer’s cost plus mark up, not to exceed any published rate for a covered part which fails due to a mechanical or electrical break down. A mechanical or electrical breakdown is defined as the inability of a covered part to perform a routine function, when properly cleaned and serviced. Replacement of parts, if not supplied by Wine Cellar Innovations, must be of like kind and quality. A mechanical or electrical breakdown does not include a reduction in operating efficiency, or failure due to misuse, abuse, or neglect.
• Diagnostic: Charges are limited to industry’s usual and customary rates, not to exceed one hour.
• Installing/servicing contractor agrees to provide labor for ninety (90) days from the date of installation or repair, along with any and all parts warranty coverage as provided by the part manufacturer.
• Owner/purchaser agrees to have the equipment installed and serviced by a qualified, properly licensed, technician. Owner/purchaser agrees to follow the recommended maintenance procedures outlined in the installation instructions. We recommend that you have a service agreement with your installer setup for a (bi)yearly inspection and maintenance of your system. You must keep maintenance records validated by the servicing company, or keep receipts and work orders indicating dates and service provided. These records must be provided upon request by Wine Cellar Innovations.

Delivery of equipment :

Upon receipt of equipment it is the purchaser and/or installer’s responsibility to adhere to the following:

1). Inspect the shipment for damage that may have occurred during shipping and notate any damage on the delivery bill.

2). Ensure receipt of the proper number of crates from shipping company as stated on the delivery bill.

3). Inspect crate contents and verify delivery of items checked on packing list.

4). You have 48 hours from the receipt of your order to inform WCI of any losses.

5). Any components needing replacement for damage or other reasons after the first 48 hours from delivery will need to be purchased at the owner’s expense.

Installation of equipment :

TO ACTIVATE YOUR WARRANTY THE INSTALLER MUST FILL OUT THE ENCLOSED DIAGNOSTIC SHEET AND RETURN THIS SHEET TO THE ADDRESS LISTED ON THE DIAGNOSTIC SHEET WITHIN 30 DAYS OF INSTALLATION. ALL VALUES MUST BE RECORDED WHILE THE CELLAR TEMPERATURE IS 53 ° TO 58 ° .

THERE IS NO CHARGE FOR YOUR INSTALLER TO CONTACT US WITH TECHNICAL QUESTIONS. EVEN THE CALL IS FREE AT 1-800-229-9813. UNAUTHORIZED MODIFICATIONS TO THE EQUIPMENT WILL VOID THE WARRANTY.

If there is a problem with the performance of your cooling unit have a properly licensed or certified HVAC/R technician contact the manufacturer (1-800-229-9813) and inform WCI of any problem(s). The technician must be prepared to provide updated information from the enclosed diagnostic sheet before calling for assistance. Our refrigeration manager will work with the technician to diagnose the problem and offer suggestions for resolving the issue. All recommendations for resolving issues will be based on information provided by technician. Any incorrect recommendations based on incorrect or incomplete data will not be covered by this warranty. At our discretion, WCI will repair or replace any damaged or defective pieces due to manufacturing or shipping. If the part is defective due to an improper installation or use, then the consumer will be liable for the costs.

All replacement parts are sent out via UPS ground. WCI will not issue any replacement part until the defective part has been returned for inspection. If you wish to receive your replacement part immediately, you will need to provide a credit card onto which WCI will charge the cost of the replacement part(s). You have 30 days from the date we ship the part out to return the defective part. We will inspect it for the cause of error and refund your credit card if it is determined the error was a defective part or manufacturing error. If the part is received after 30 days there will no refund.

This is a single part warranty. Parts are limited to one (1) replacement during the term of the warranty.

Warranty on replacement parts expires with the warranty from the initial retail sale.

Upon inspection and diagnosis, if it is determined that the failure is covered by this warranty, you or the servicing company must submit a legible, itemized, invoice or work order for any replacement parts for which charges are being made. The invoice must show the model and serial number(s) of the condenser and evaporator provided by Wine Cellar Innovations. The invoice or work order must be submitted to Wine Cellar Innovations within thirty (30) days of the date of repair or replacement at: Wine Cellar Innovations, 4575 Eastern Ave. Cincinnati OH 45226, or Fax (513) 979-5280.

Exclusions to this warranty :

1). Recommendations: If requested, WCI will provide names of HVAC/R companies that have installed our equipment satisfactorily for our past customers. We assume no liability for the satisfaction of the installation for your specific installation. Owner assumes liability to verify licensing and insurance of installation contractor.

2). ExcessiveLabor Charges: Each repair or replacement performed has an assigned labor allowance consistent with industry practices. Each charge will be reviewed and adjusted to customary and proper time allowances. When more than one (1) repair is performed on the same piece of equipment, the primary repair will be considered first for the hours allotted. For each repair thereafter, hours will be prorated based on the combination of repairs made. Hourly rates are not to exceed eighty (80) dollars per hour.

3). Performance: WCI designs their systems to maintain a temperature between 55-58 degrees Fahrenheit and 50-75% humidity. The condenser is a high performance system that will allow your system to vent into an area that is up to 110 degrees Fahrenheit and still maintain the 55 degrees in your wine cellar as long as there is sufficient air flow and space to allow the heat to dissipate, which is a space that is minimally twice the size of the wine cellar. When utilizing an indoor condenser we recommend that the ambient air temperature where the condenser is located not exceed 90 Fahrenheit. This is due to the time lapse in temperature dissipation of confined spaces. The humidity levels in your wine cellar will be maintained at a level between 50-75%, which means those levels must be present to begin with. If you did not purchase a humidifier with your system, we recommend you check the humidity level of your wine cellar (with a professional grade hygrometer) and add humidity to the air as required to get to the proper starting level. Seasonal changes around the cellar may also affect wine rooms not equipped with humidifiers. Improper room construction, undisclosed heat gains, or improper installation will limit the ability of the system to maintain proper humidity and temperature levels.

4). Physical or cosmetic damage. Features, esthetics, paint and cabinet doors, fasteners, etc.

5). WCI will not be liable for any repair, loss, damage, deterioration or malfunction resulting from, but not limited to:

a). Installation or removal of the unit.

b). Installation of any unit in an enclosure that is inadequate for the designed system.

c). Inadequate ventilation of the supply and return air for both evaporator and condenser.

d). Inadequate installation of drainage or backup of drainage.

e). Accident, misuse, abuse, neglect, fire, water, lightning or other acts of nature, improper storage, unauthorized modification, electrical power surges or failure to follow instructions supplied with unit.

f). Exposure to corrosive environments such as, but not limited to, marine air, caustic pool chemicals, cleaning solvents, gasoline, and other petroleum products.

g). Burial or coverage by, but not limited to, dirt, snow, mud, storage shelves, fabric products, or vegetation. Buried refrigerant lines (including those supplied by Wine Cellar Innovations), and electrical wiring are not covered under this warranty.

h). Any cause which does not relate to product defect.

i). Improper refrigerant utilized to charge the system.

j). Normal maintenance as required is not covered.

k). Low or high voltage wiring external of the unit.

l). Loss of performance due to normal wear and tear.

m). Leaks in unit at evaporator, condenser and/or metering device as a result of loose valves, interconnecting fittings, and/or field piping. Leaks can develop in fittings during shipping, therefore all systems must be properly pressure tested and evacuated prior to charging. Addition of refrigerant is covered for only one (1) repair up to the initial charge of the unit. Maximum cost of refrigerant is $15.00/lb.

n). Leaks in piping external to the unit

n). Returned components without an authorization number from WCI.

o). Rust, brownouts, blackouts, corrosion, freezing.

p). This warranty is not transferable.

6). Company charges: Truck, shipping, freight, taxes, mileage, trip, overtime and/or holiday rates. Labor charges for obtaining/retrieving replacement parts from supply house. Rigging and/or crane services, special tooling or inflated pricing. Equipment rental or usage fees including but not limited to: reclaimers, leak detectors or temporary services. Charges including but not limited to: refrigerant recovery and/or replacement, refrigerant and/or oil disposal, and related materials and environmental fees.

7). Routine maintenance: Including, but not limited to “topping off” a refrigeration unit.

8). Consumable products: Including, but not limited to: nitrogen, torch, solder, carbon dioxide, process fluids, lubricants, glycol, additives, filters, media filters, humidifier filters (evaporator pad), and batteries.

9). Government regulations: Repairs to alter equipment to meet federal, state, or local codes, ordnances, or regulations.

10). Miscellaneous: Including, but not limited toregisters, batteries, grilles, valves, duct work, plumbing, clogged drains, venting, resetting breakers, and adjustments to thermostats, fan or pressure controls.

1. Have your local service company (preferably the company that initially installed your unit) check out and diagnose your problem. You can also call Wine Cellar Innovations for a company referral.

2. Check your Wine Cellar Innovations Service Agreement for any applicable exclusions (normal maintenance as required by manufacturer is not covered); make sure that you have a warrantable claim with Wine Cellar Innovations.

3. Have the servicing technician call Wine Cellar Innovations Refrigeration Claims Dept. at 1-800-229-9813, to discuss the problem with a refrigeration specialist.
The following information will be needed during the initial contact to start the claim procedure:
• The Wine Cellar Innovations Service Agreement number
• Clients name, and address

4. An authorization of service will be received

5. Service personnel prepares work order and has customer sign confirmation
with date of work performed. Work order must include:
• Customer Name
• Customer Address
• Wine Cellar Innovations Agreement Number
• Model and Serial Number Of Covered Equipment
• DETAILED Description of Work Performed
• Breakdown of Parts and Labor
• Customer Signature

6. Servicing company is required to send a copy of work order and receipts for parts (or factory warranty claim form if replaced part is covered under OEM warranty) for processing of payment to:

Wine Cellar Innovations
Attn: Refrigeration Claims Dept.
4575 Eastern Ave.
Cincinnati, OH 45226

Wine Cellar Innovations reserves the right to review claims for validity, accuracy, and to correct amount of claims upon resolution with dealer of items conflict.

Fraud, Misrepresentation, Program Abuse
Unfortunately we must recognize that claim abuse does occur. Therefore all claims are individually reviewed. In addition, dealer and customers claim history is also reviewed and analyzed. Claims which are suspect are investigated. Should fraud be determined, full prosecution will occur. It is our responsibility to perform this function in order to prevent higher costs as a result of program abuse.

Flat Rate Program
Wine Cellar Innovations follows published labor allowances for each type of system’s repair procedures. Labor allowance schedule hours are available upon request.

* The Waterfall, Split Air Handler and Split Refrigeration Systems are manufactured by Wine Cellar Innovations and covered by the above guarantee. Breezaire, and WhisperKOOL have their own guarantees. All service and warranty obligations are provided by them.