Conditions of our Commercial Product Price Match Policy

1. All competitive products information must be available to view online, via a catalog, or a copy of the written design and proposal from the competitive company.
2. Only products made of similar construction techniques and materials will be considered.
3. Final price match must include shipping cost and sales tax (if applicable).
4. Wine Cellar Innovations reserves the right to match the terms and conditions of the company being matched.
5. Wine Cellar Innovations guarantees to beat all competitors’ products of similar design and construction by 5% of any written offer on their company letterhead or invoicing that is provided.

 

Returns due to Our Error

 

If a replacement must be made because the wrong item arrives due an error on Wine Cellar Innovations ’s part (such as the wrong item was shipped, it was made of the wrong material, it was stained the wrong color, or it was damaged before receipt) Wine Cellar Innovations will work with the customer to correct the error. There will be no charge for these replacements; however, the customer must follow these steps to resolve the problem.

 

The Purchaser has 10 calendar days to inspect the product for defects or damage and notify Wine Cellar Innovations . If notified within 10 calendar days, Wine Cellar Innovations will replace the damaged piece at no charge to the customer. Any damage not reported within 10 calendar days of receipt of the item will not be replaced for free. The customer may choose to pay for the replacement part. The replacement part will not be shipped until The Purchaser has paid the appropriate cost by Check, Credit Card or Cash.

 

All other issues are covered under our limited warranty.

 

 

You may cancel any kit order that is unstained and made of our stock woods without penalty as long as it is canceled before the order has shipped. If the order has already shipped then it will be subject to our kit return policy outlined above. If your order has a stain or other finish then you will be subject to a 25% cancellation fee once the stain has been applied to the order. Upon contacting Wine Cellar Innovations we will review your order and access if the stain has already been applied to inform you of whether the cancellation fee will apply. If your order is made of a custom wood then it cannot be canceled for any reason.

 

If you choose not to have your product shipped to you immediately when it is completed, or if you are interested in picking up your products yourself, then Wine Cellar Innovations will store your product at our warehouse at no additional charge for up to 7 calendar days from the initial date you are informed your product has been completed. On the 8th calendar day your order will start to accumulate storage fees in the amount of $.10 per pound/ per day. Your order will not be release until all payments have been received, including the additional storage charges. If the amount of your storage charges exceeds the payments that Wine Cellar Innovations has received, then product is subject to forfeiture.

 

 

The wood swatches and photography that are represented on this website have been provided to give you a visual representation of the wood and stain options available through our organization. However, due to variations in individual user’s monitor settings, calibrations, color printing settings, and lighting sources, we cannot guarantee that your wine cellar will be an exact match to the colors represented on this site. We would also like to explain that in certain wood species, the color changes as it ages over time. For example, most cuts of redwood gain a richer color as it ages. Coloring also varies throughout any given cut of wood grade, providing a broad range of shading and color density. We would like to also point out that there will be a variation that one can expect from a single sample of material, compared to the thousands of varying pieces that will be utilized in the final construction of your wine cellar racking or product. If you would like assistance with color matching for interior design purposes, you may request a free Material Spectrum Chart that is professionally printed to accurately represent the wood choices that you have selected. Please call and speak to a wine cellar consultant to discuss any questions or concerns that you may have, or to request a Material Spectrum Chart.